Shipping & Delivery

Shipping Costs & Times

We ship worldwide!

 

It’s Now Cool uses DHL Express for all shipments. If you are not home we suggest you leave a note for DHL to leave the package in your letterbox. It's Now Cool is not liable for any lost packages if you have given authority to leave on the premises. All shipments are sent with a pro-active tracking number to monitor your delivery.

USA

Orders over $100 USD - FREE Express Shipping

Orders under $100 USD - Flat Rate $10 USD Express Shipping

AUS

Australian Orders over $150 AUD - FREE Express Shipping

Australian Orders under $150 AUD - Flat Rate $15 AU Express Shipping
 

CANADA

Orders over $250 USD - FREE Express Shipping

Orders under $250 USD - Flat Rate $20 USD Express Shipping

UK

Orders over $200 GBP - FREE Express Shipping

Orders under $200 GBP - Flat Rate $20 GBP Express Shipping

 

EU

Orders over $250 EU - FREE Express Shipping

Orders under $250 EU - Flat Rate $20 EU Express Shipping

(France, Germany, Italy, Netherlands, Spain, Sweden, Switzerland, United Kingdom)

INTERNATIONAL (Rest of the world)

Orders over $250 USD - FREE Express Shipping

Orders under $250 USD - Flat Rate $30 USD Express Shipping

Shipping price will vary for some remote locations and be calculated at checkout.

Please check the DHL Express website for shipping lead times to your region. Express

*Shipping costs for all regions do not include any import duties or taxes you may incur. In most cases you may not be charged duties and taxes and the package will be delivered directly to you. DHL in your local country will contact you via email or phone for secure payment should taxes or duty payment be required.

Some regions included in the above country list will automatically calculate shipping costs based on destination.

Shipping Policy

All orders are shipped within 12hrs of receiving order.

The delivery times provided are estimates only. It's Now Cool can not be held accountable for delays incurred from freight providers which are not in our control.

Please ensure a street address and phone number is supplied. Please ensure you enter the correct delivery address. It’s Now Cool Pty Ltd can not be held responsible for incorrectly entered delivery addresses.

Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service immediately (hello@itsnowcool.com).

We will attempt to update any incorrect order details, however some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.

Products are shipped with the authority to leave if your not home (ATL). This means if you miss the delivery your order will be left in a secure location at your address. If the delivery driver deems a location as non-secure your order will be redelivered the following day.

All local customs, import duties and fees are to be paid by the recipient of the parcel. Orders cannot be returned to sender and It’s Now Cool will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and It’s Now Cool will not be held responsible for any loss of funds as a result of this occurrence.

Order Tracking

We will normally confirm receipt of your order within a few minutes of ordering. You will receive an email on confirmation of your order.

Another email with a tracking number will be sent to you once your order has been dispatched.

Your goods will be sent via express courier (express air for international) the same day the order is placed.

Email hello@itsnowcool.com if you find that your order is taking longer than expected.

Order Cancellations

If notified before goods have been dispatched, It’s Now Cool Pty Ltd can accommodate order cancellations. If items have been shipped It’s Now Cool Pty Ltd reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

Acceptance of Goods

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault. If there is a fault with the goods received let us know straight away by contacting hello@itsnowcool.com. If the product is found to be defective under normal use and proper care please contact customer service.